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Electronic Repair Technician

Department: Technical Services
Region: Midwest (US)

Do you like to tinker? Can you troubleshoot electronics down to a component level?  Do you want to work with a great team of people repairing some really cool stuff? If so, ETC is currently looking for an Electronics Repair Technician to join our team!

Representative Responsibilities:
• Component level repair of customer, loaner & sales demo equipment.
  • Ensures customer units are repaired within two weeks.
  • Ensures units are not returned for repair of the same problem.
  • Completes Repair portion of the RMA process, detailing what problems were observed and corrected, logging time and materials used, and providing warranty info when unit is  
     ready to ship.
  • Completes Engineering Change Request forms and forwards to Manufacturing Engineering when appropriate.
• Supports Phone Techs as it relates to equipment repair and loaner program.
  • Offers possible solutions to Phone Techs for problems occurring at customer sites ensuring they are useful and based on experience and product knowledge.
  • One type of each loaner is stocked in the Repair area and ready to ship.
  • Addresses questions from ETC personnel or Customers within one working day.
• Maintains and tests older parts and assemblies.
  • Ensures PCB boards tested in Repair Department are burned in and completely tested.
  • Ensures untested PCB boards are not used or shipped.
  • Orders parts when quantity hits re-order point.
• Maintains a clean, organized and safe work environment.
  • Ensures soldering and other power tools, are maintained and returned to the appropriate areas.  
  • Ensures ESD wristband is worn when working with PCB boards and their components.
• Other tasks as assigned

Minimum Qualifications:  Grade and level to be determined, based on experience
• Associate’s Degree or comparable business experience in increasingly responsible positions in the related discipline
• All levels of previous job-related experience will be considered
• Experience in a team environment
• Experience with problem tracking tools
• Knowledge of production and quality procedures
• Able to read prints and schematics
• Able to use hand tools, small power tools, and test equipment
• Problem solving and creative thinking skills
• Computer skills
• Able to work independently
• Able to communicate information both verbally and written in a clear and concise manner
• Able to proficiently use an oscilloscope


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