Career Opportunities with ETC

A great place to work.

Share with friends or Subscribe!

Please select an area of interest, city, state, country or region and click Search to view our current openings.

We look forward to hearing from you!

Tech Service Administrator/Drafter

Department: PENKO
Region: Europe

Representative Responsibilities:
• Acts as first level of Service Helpdesk contact
• Logs incoming calls accurately
• Provides first level online service/support via phone
• Informs second level service engineer for action
• Follows up on open service calls and closes all completed actions
• Acts as central point of contact for Service Engineers
• Ensures quality of service delivery and adherence to service level agreements SLA’s
• Project management support
• Assists other Project/Sales/Services colleagues with customer project planning
• Contacts customers when there are questions and/or obtains details for projects
• Request to purchase parts for projects and arranges delivery to work site or warehouse
• Prepares bills of materials for projects
• Development of product manuals and information
• Create, organize, and store AutoCAD (Electrical Designer) approval and submittal drawings
• Produce and update drawings for new and existing products in line with Engineering change requests
• Maintain drawings and their corresponding Bill of Materials (BOM)
• Revise part & assembly drawings
• Ensure proper and complete information is found on drawing
• Ensure accurate information related to drawings is reflected in manufacturing system
• Ensure hard copies are distributed to the appropriate personnel
• Ensure soft copies and revisions are well archived, organized and managed
• Acts as a resource for other departments
• Other duties as assigned
• Special projects and requests are completed in a timely and positive fashion

Minimum Qualifications:
• MBO in electro technical field or similar
• 2-3 years previous job related work experience
• Prior drafting experience preferred
• Ability to multi task
• Ability to self-motivate
• Excellent customer service skills
• Excellent communication, organizational, and interpersonal skills
• Computer skills: AutoCAD, Adobe, Correll Draw, MS Outlook, SAP
• Ability to read, write and speak Dutch and English
• Knowledge of electronics
• Technical aptitude
• Ability to operate hand tools
• Strong attention to detail
• Able to work independently and as part of a team

Please email your resume in .doc, .docx, .pdf, .txt, .rtf, .html, or .ascii format to the address below. If you wish to enclose a cover letter, please include it in the body of your email message.

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System