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Inside Sales Support

Department: Sales
Region: Canada

Representative Responsibilities:
• Work with area sales managers to identify key projects and work with the distributors and contractors on those projects to ease the installation process.
• Generates pricing and Bills of Materials per customer requests according to deadlines
• Designs lighting control systems based on customer information
• Interprets plans and specifications
• Calculates pricing based on equipment list
• Prepares quotation documents
• Manages quotations activity for a sales territory and manages the relationships with distributors and contractors
• Communicates concerns to regional sales managers and answers all calls from customers
• Performs configurations for standard and custom product
• Provides sales support
• Answers questions of regional managers
• Explains sales policies to systems customers
• Determines when to articulate concerns about given jobs
• Answers new customer inquiries
• Answers internal factory inquiries
• Answers calls from Tech services about pricing on customer replacement parts
• Answers questions from Area Sales Manager regarding quotations
• Assist area sales manager in laying out the system to make sure the system works as desired in an efficient and clear manor.
• Provides Echoflex systems installation support for installing contractors
• Ensures timely arrival to customer site through project management, department scheduler, and site contact
• Ensures system meets customer requirements
• Outstanding customer service and communication skills
• Must be able to work with limited supervision
• Able to explain difficult technical concepts in easy to understand terms
• Must be able to work within a Union environment
• Must show patience and display a clear interest in getting the project done right and getting the contractors involved.
• Establishes and maintains relations with Echoflex dealers, reps, contract technicians, consultants, contractors and end users
• Ensures Echoflex is projected in a professional and enthusiastic manner
• Provides feedback on product service issue and concerns to supervisor/manager, R&D, Manufacturing Test, Quality Group, and Product Managers
• Remains current on changes in policies, procedures, and product offerings
• Ensures product knowledge is up-to-date
• Reviews and improves existing procedures on a regular basis
• Remains current on City, State and National Energy codes
• Other duties as assigned
• Complete special projects and requests in a timely and positive fashion

Minimum Qualifications
• Applicable degree or advanced diploma OR directly related experience in a related position
• 2-4 years of job-related sales or customer service experience
• Demonstrated ability to perform the duties of an Inside Sales Support Person
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Strong knowledge of Commercial Lighting Control systems
• Excellent communication and interpersonal skills
• Excellent organizational and problem-solving skills
• Excellent customer service skills
• Candidate must show the ability to constantly improve, innovate, and regularly offer suggestions to make Echoflex’ approach to architectural projects better
• Strong degree of flexibility and independence
• Computer skills
• Must maintain an acceptable driving record and valid driver’s license

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