Career Opportunities with ETC

A great place to work.

Careers
Share with friends or Subscribe!

Please select an area of interest, city, state, country or region and click Search to view our current openings.

We look forward to hearing from you!


IT Support Technician

Department: IT
Region: Midwest (US)

ETC is a global leader in the visual environment technology industry and has an opening for an IT Support Technician. If you want to work in a refreshing work environment, like to have fun and make money with great benefits, and be part of a great team with the best coworkers – then ETC is the right place for you!

Representative Responsibilities:
• Create and maintain project plans
• Respond to end-user contacts within service-level expectations
• Adhere to IT service-level expectations for customer service and support
• Monitor open Help Desk cases and prioritize workload to meet IT service-level expectations
• Oversees the front desk, making sure that equipment is available and in working condition
• Coordinates changes and requests; making sure the appropriate individuals are involved as needed
• Escalate appropriate problems/issues to second-level support teams
• Notifies second-level support teams of problems and/or recommended solutions.
• Build, install and support desktops and laptops
• Adhere to corporate, departmental, and team policies and procedures
• Ensure end-user customer satisfaction
• Communicate service-impacting issues to IT management
• Coordinate external repairs for end-user devices
• User account administration
• Recommend employee Goals & Objectives
• Performance reviews
• Recommend purchases
• Participate in initiatives to improve IT customer service and support
• Participates in IT response to emergency incidents
• Participates as a member of the Support Team
• Participates on IT project teams as requested
• Other tasks as assigned

Minimum Qualifications:  Grade and level to be determined – based on experience
• Associate’s Degree or comparable business experience in increasingly responsible positions in the related discipline
• All levels of previous job related experience will be considered
• Working knowledge of computer hardware, operating systems, applications and desktop environments
• Familiarity with desktop hardware/software
• Excellent customer service and follow-up skills
• Excellent troubleshooting and problem-solving skills
• Experience in a team environment
• Ability to participate on a team
• Ability to solve difficult problems and interdependency issues between complex business systems
• An ability to achieve a high attention to detail
• Experience with problem tracking tools
• Training and certification in Microsoft and networking products preferred

Applicant Tracking System Powered by ClearCompany HRM Applicant Tracking System