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Technical Support Specialist

Department: Technical Services
Region: Midwest (US)

Have you ever met a problem you didn’t want to solve? Do you find yourself asking ‘why’ because you like figuring out how things work? Do you enjoy helping people out? Do you possess excellent customer service, organizational, and interpersonal skills? Are you able to work well under pressure and defuse volatile situations quickly?

If this sounds like you, apply today! Electronic Theatre Controls is currently accepting applications for a Technical Support Specialist based out of our Middleton, WI facility.

Come join the best team in the business!

Representative Responsibilities:
• Responds to technical questions over the phone, email and web mail in an accurate and timely manner
• Supports product development teams by providing serviceability point of view and input from customer
     • Represents Technical Service Department at Product Development meetings
     • Tests new products and communicates results to appropriate personnel
• Provides product training and develops training materials
• Processes replacement and/or new part orders
• Identifies repair needs and coordinates repair activities
• Provides back-up field service support
• Identifies and resolves customer problems
• Completes paperwork and updates databases
• Provides 24-hour pager support on a rotating schedule
• Completes other duties and special projects as assigned

Minimum Qualifications:
• Bachelor’s degree or comparable business experience in increasingly responsible positions in the related discipline. All levels of experience will be considered.
• One year of previous job-related experience in a customer service or technical support role, such as:
     • Theatre Management
     • Help Desk
     • Service Industry
• Knowledge of technical theatre and/or knowledge of electronics and/or electrical theories or practices
• Strong communication, organizational, problem solving and interpersonal skills
• Computer skills
• Customer service skills
• Able to use hand tools, power tools, and electronic measuring devices
• Able to drive automobile and have an acceptable driving record
• Able to obtain and keep a valid passport
• Able to think quickly, creatively, objectively and decisively
• Able to work well under pressure and defuse volatile situations
• Able to work well independently
• Ability to work weekend and evenings as required

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