Career Opportunities with ETC

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Business Analyst

Department: IT
Region: Midwest (US)

One of the Madison area’s most creative, high-profile companies, ETC, a global leader in entertainment and architectural lighting, currently has an opening for a Business Analyst!

Are you analytical in nature and enjoy problem solving?
Do you have the desire to know “how it works” rather than just “how to use it”?
Are you able to communicate technical content to non-technical people?
Do you have experience in project management?
Do you have a background in the technical aspects of finance functions (General Ledger, Costing, AP, AR)?
Are you familiar with an ERP system (examples: SAP, JD Edwards, Sage, IFS), either as a user or as part of an overall support structure?
Do you like to have fun while making money?

If you answered yes to these questions, come join our company which offers a refreshing work environment, great benefits, and a close knit family of the best coworkers around!

Representative Responsibilities:
• Maintain consistent communication with business units regarding IT products and services
• Facilitate negotiation of priorities between business units, IT management, and technical staff
• Gather and verify requirements for project initiatives, enhancement requests, and problem resolution
• Communicate business requirements to technical staff and facilitate conflict resolution
• Create and execute test plans
• Provide project management and analysis services
• Create, update, and deliver documentation and training for IT products and services
• Ensure timely resolution of second-level help desk cases
• Adhere to corporate, departmental, and team policies and procedures

• Participate in IT response to emergency incidents
• Participate as a member of the IT Business Analyst Team
• Participate on project teams as a Business Analyst and/or Project Manager
• Communicate service-impacting issues to Senior Business Analyst, IT Management and/or the IT Help Desk
• Application user account administration
• Application development, configuration, and system administration

• Contributes to IT Strategic Plan
• Recommend employee Goals & Objectives
• Recommend employee education
• Recommends purchases
• Participate in initiatives to improve IT products and services
• Security auditing

• Other tasks as assigned

Minimum Requirements: Grade and level to be determined, based on prior experience
• Bachelor’s Degree or comparable business experience in increasingly responsible positions in the related discipline
• All levels of previous job-related experience will be considered, or extensive project management knowledge
• Knowledge of project management, business analytics and testing strategies
• Knowledge of corporate applications, computer hardware, operating systems, applications and desktop environments
• Excellent customer service, conflict resolution, and follow-up skills
• Ability to solve difficult problems and inter-dependency issues between complex business systems
• Extensive troubleshooting and problem-solving skills
• Flexibility with time constraints

Must have experience with an ERP or larger enterprise software from a technical standpoint.

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