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Technical Communications Specialist

Department: Marketing
Region: Midwest (US)

Are you looking for an exciting career writing about cutting edge technology? Do you have a great eye for detail? Do you enjoy communicating with a range of people from students to expert technicians to engineers? Would you like to have fun and make money with a great company? ETC is currently accepting applications for a new Technical Communication Specialist.

ETC is a global leader in visual entertainment technology. If you want to work in a refreshing environment with great benefits, challenge yourself, develop your documentation creation skills, and collaborate with great team members, then ETC is the right place for you!

Representative Responsibilities:
• Our Technical Communications Specialist must perform the duties of several distinct Tech Comm positions
• Including, but not limited to: Writer, Editor, Technical Illustrator, Page Layout/Designer, Indexer
• Creates, and/or maintains the technical documentation templates under the direction of the Lead or Manager to ensure that they continue to meet the company’s needs
• Maintains the technical documentation writer’s guide under the direction of the Lead or Manager
• Ensures that the technical documentation follows an established corporate style guide and represents ETC in a professional, clean manner
• Creates new and updates existing manuals, guides, and/or online help
• Works with Team Lead and/or Product Manager to determine the document’s purpose and audience
• Creates the document outline or equivalent
• Learns the features, functions, and operation of the product
• Ability to place features, functions, and operation of product in context with the product’s use within its industry
• Gathers and organizes necessary information
• Acquires or creates needed graphics
• Produces a draft version of the manual or guide
• Distributes drafts to reviewers for comments
• Incorporates comments and creates final version
• Review and evaluation comments and feedback
• Verifies product functionality against the specification
• Deviations are noted and discussed with the Product/Project Manager
• Coordinates proofing of document
• PDFs for electronic distribution (as appropriate)
• Coordinate the printing of the document
• Select the vendor
• Creation of the descriptive file
• Approve the final proof and obtain sign-off from Product Manager
• Uses online help applications to create online help files (as needed)
• Verifies validity and usage of help file
• Edits and reviews other technical documents
• Edits other documents for consistency and grammar
• May create scripts or outlines to be used in making educational/instructional video content
• May participate on Product Development Teams
• Facilitates support for the localization of the technical documentation
• Performs other duties as assigned
• Completes special projects and requests in a timely and positive fashion

Minimum Qualifications:
• Bachelor’s Degree in English, Technical Communication, or comparable business experience in increasingly responsible positions in the related discipline, such as Theatre or Technical Communications
• Lighting industry experience (Preferred background in theatre production)
• Product knowledge (Preferred specific ETC product knowledge)
• 4-6 years of job-related experience (to include all previous experience in any related disciplines)
• Demonstrated ability to work independently and perform multiple tasks without general supervision
• Excellent writing skills
• Product knowledge preferred
• Ability to write for an international audience
• Graphics/Illustration skills
• Ability to make charts and screen shots
• Create illustration to easily convey complex concepts
• Will need to use/learn FrameMaker, Illustrator, Photoshop, Adobe Acrobat, Flare, SolidWorks Composer, and Microsoft Office
• Ability to read and interpret drafting drawings
• Ability to read, interpret, and manipulate 3D drawings
• Strong interpersonal and teamwork skills
• Exceptional time management skills and ability
• Sense of creativity

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