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Field Service Engineer II

Department: Technical Services
Region: South (US)

Would you consider yourself a Paradigm genius willing to work extensive nights & weekends?

Have a passion for our industry with hands-on experience performing service in the field?

Then we may have a great career opportunity for you!† We are currently looking to hire a Field Service Engineer II to join our Professional Service Team, ideally based out of our Orlando, Florida location.

The ideal candidate will have a stong background in entertainment contols and the ability to represent ETC & our products at the highest level. The ability to put out flames with your eyes wouldn't hurt either!

Apply today!

Representative Responsibilities:

  • Energizes ETC systems at customer site.
    • Ensures timely arrival to customer site through project management, department scheduler, and site contacts.
    • Evaluates projects on-site to ensure field service plan was followed.
    • Performs necessary adjustments to the plan and assures the adjustments are based on job information.
    • Ensures system meets customer requirements.
    • Performs effective end-user training.
    • Ensures factory personnel have turn-on report, corrected drawings, and expense reports.
  • Provides 24-hour customer support around the globe.
    • Diagnoses technical problems accurately.
    • Ensures repairs are made within the time frame agreed upon by ETC and customer.
    • Informs customer of progress.
    • Completes follow-up documentation
  • Trains internal personnel, external technicians, and customers on the proper use of ETC products.
    • Ensures training workshops have adequate preparation.
    • Ensures training attendees are educated on ETC products.
  • Performs hardware and software upgrades.
    • Performs specified upgrade to meet customer requirements.
    • Completes follow-up documentation.
  • Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
    • Ensures ETC is represented in a professional and enthusiastic manner.
    • Provides feedback on product service issue and concerns to supervisor/manager, R&D, Manufacturing Test, Quality Group, and Product Managers.
    • Provides positive and effective supervision regarding ETC equipment at job sites.
  • Remains current on changes in policies, procedures, and product offerings.
    • Ensures product knowledge is up-to-date.
    • Reviews and improves existing procedures on a regular basis.
  • Employee Travel
    • This position is a field position requiring up to 90% of work occurring outside of an ETC office.
    • This position requires occasional work in the evenings and weekends.
  • Mentors both Field Service Engineer I and other members of Professional & Technical Services.
  • Other duties as assigned.
    • Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:

  • Bachelorís Degree or comparable business experience in increasingly responsible positions in the related discipline.
  • 4-6 years of job-related experience.
  • Demonstrated ability to perform the duties of a Field Service Engineer I.
  • Demonstrated ability to work independently and perform multiple tasks without general supervision.
  • Theatrical lighting experience.
  • Customer service experience.
  • Experience with mains voltage and 3 phase electricity.
  • Strong knowledge of lighting systems.
  • Knowledge of high-powered electrical, digital, and analog control systems.
  • Excellent communication and interpersonal skills.
  • Excellent organizational and problem-solving skills.
  • Excellent customer service skills.
  • Strong degree of flexibility and independence.
  • Computer skills.
  • Able to use hand tools, power tools, and electronic test tools.
  • Able to travel extensively.
  • Must maintain an acceptable driving record and valid driverís license.
  • Ability to work weekend and evenings as required.
  • Able to work within a construction environment.
  • Able to lift up to 65 pounds.

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