Are you an adventurous, self-disciplined individual who loves to travel and enjoys autonomous decision making? ETC is searching for a Field Service Engineer, dedicated to performing system startups and servicing our incredible products and systems.

Our ideal candidate will have technical knowledge and an understanding of networking, DMX, and how lighting control systems operate. This position requires the ability to travel at least 90% of the time and the ability to “go with the flow” and adjust tasks and priorities as needed along with the ability to work remotely!

If this position is of interest to you please apply today. If you have any questions about this position or the recruitment process please contact Mia Doyle at 608.824.5337 or via email to Mia.doyle@etcconnect.com.

Representative Responsibilities:
• Energizes/repairs ETC systems and equipment at customer sites:
• Ensures timely arrival to customer site through project management, department scheduler, and site contacts. Provides site management of ETC scope of work
• Evaluates and programs equipment at customers’ venue, within ETC scope of work, to ensure the correct equipment is installed and is working as designed and specified.
• Performs effective end-user and technician training.
• Ensures factory personnel receive completed turn-on report, corrected drawings, expense reports, and other paperwork as deemed necessary.
• Provides 24-hour customer support:
• By means of a company supplied cell phone and laptop.
• Exceeds customer expectations for service and responsiveness.
• Represents the interests of ETC through a positive and customer focused attitude.
• Ensures repairs are made within the time frame agreed upon by ETC and its customers.
• Informs ETC and its customers of progress in a timely manner.
• Completes follow-up documentation.
• Trains internal personnel, external technicians, and customers on the proper use of ETC products:
• The engineer will stay current on all of ETC’s equipment, including installation and repair procedures.
• The engineer will be trained on all of ETC’s equipment in order to serve as a trainer to ETC’s customers.
• Ensures training workshops have adequate preparation.
• Ensures training attendees are educated on ETC products and processes.
• Performs hardware and software upgrades:
• Performs specified upgrade to meet customer requirements.
• Completes follow-up documentation.
• Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors, and end users.
• Employee travel:
• This position is a field position requiring up to 90% of work occurring outside of an ETC office.
• This position requires occasional work in the evenings and weekends.
• Other duties as assigned
• Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:
• Technical Bachelor’s Degree or 8 years professional experience in increasingly responsible positions in the related discipline.
• All levels of previous job-related experience will be considered.
• Demonstrated ability to work independently and perform multiple tasks without general supervision.
• Theatrical lighting experience.
• Customer service experience.
• Experience with mains voltage and 3 phase electricity.
• Moving light programming experience and/or experience in architectural lighting systems installation is preferred.
• Strong knowledge of entertainment lighting systems.
• Knowledge of high-powered electrical, digital and analog control systems.
• Excellent communications and interpersonal skills.
• Excellent organizational and problem-solving skills.
• Excellent customer service skills.
• Strong degree of flexibility and independence.
• Computer skills.
• Able to use hand tools, power tools, and electronic test tools.
• Able to travel extensively.
• Must maintain an acceptable driving record and valid license.
• Ability to work weekend and evenings as required.
• Ability to work within a construction site.
• Able to lift up to 65 pounds.