Step into the heart of ETC in Mazomanie—where great food and great experiences come together! As our Food Service Team Lead, you’ll craft menus, support events, and keep everything running smoothly with strong organization and attention to detail. We’re looking for a team player with exceptional customer service skills who can lead with energy, positivity, and a passion for people.

If you have questions on the position or application process, please reach out to Kennedy Kitelinger at kennedy.kitelinger@etcconnect.com or 608.824.5318.

Representative Responsibilities:
• Assists Events & Amenities Manager with deli department budgets and daily money reconciliation
• Plan and create menu offerings
• Responsible for ordering, inventory, and quality of products
• Ensure food safety and sanitation regulations are followed and meet hygiene standards
• Assist events team in the planning and coordination of specialty theme events
• Coordinate catering needs
• Assist Food Service team with the preparation and serving of food & cleanup of kitchen & service areas
• Maintain good customer relations by serving customers with a positive attitude and a friendly, professional demeanor
• Performs other duties as assigned
• Completes special projects and requests in a timely and positive fashion

Team Lead Responsibilities
• Organizes and prioritizes workload for employees on a daily basis with direction from manager
o Communicates identifiable problems to management
o Ensures priorities are met and jobs are completed on time
• Assists the manager in the training of employees including
o Orientation of new employees to department
o ISO ‘on the job’ training
o Training existing employees on new processes or procedures
• Personnel duties
o Provides objective input on employee performance to manager for use in performance appraisals
o Communicates any and all personnel issues to department manager e.g. non- compliance with schedule, breach of policy, safety concerns
o Assists manager in comparison of employee time sheets with established schedules
o Assists manager in communicating policies to employees

Minimum Qualifications:
• Associates degree or equivalent experience required
• Certification as required by the Wisconsin Department of Health
• 1 - 2 years of experience in the field or in a related area
• Familiarity with a variety of the field's concepts, practices, and procedures required. Relies on experience and judgment to plan and accomplish goals
• Experience in leading and directing the work of others
• A wide degree of creativity and latitude is expected
• Demonstrated ability to handle multiple tasks and details simultaneously
• Requires self-direction, tact, diplomacy and a clear, courteous and professional manner when dealing with the public
• Must demonstrate effective communication skills and the ability to work cooperatively with staff inside and outside of the company
• Maintains Food Service industry knowledge by attending educational workshops or classes and attending related expos regularly
• Ability to lift 30 lbs
• Experience with Excel and Bookkeeping programs desirable