ETC is hiring a Credit Specialist to join our Accounts Receivable team at our corporate headquarters in Middleton!

In this role, you’ll help manage customer accounts and partner closely with customers to ensure payments stay current. You’ll also be responsible for entering daily cash receipts into our SAP ERP system and reconciling invoices with remittance statements to maintain accuracy.

We’re looking for someone with strong communication skills—both written and verbal—who can confidently navigate sensitive or challenging conversations with professionalism. Attention to detail and the ability to produce high-quality, efficient work are key to success in this role.

Why join ETC?
We offer more than just a job—we provide an exceptional workplace and ownership in your future:
100% employee-owned through our ESOP program
Day-one health insurance coverage
Generous time off package
401(k) with company match (pre-tax and Roth options)
Quarterly bonuses
Onsite gym and wellness resources
Beautiful, light-filled workspace at our Middleton HQ
Convenient onsite deli at cost

At ETC, you’ll be part of a collaborative team where your contributions matter—and your future grows with the company.

Representative Responsibilities:
• Primary customer contact for credit and collections.
• Develop and maintain relationships with customers.
• Proactively work with customers to expedite payments and prioritize shipments.
• Anticipate and resolve credit issues as they arise to limit credit hold situations.
• Negotiate, develop, and monitor customized payment plans as necessary.
• Investigate and work to resolve invoice discrepancies and disputes. Communicate any customer issues or concerns to appropriate department for resolution.
• Monitor accounts with restricted terms. Release or hold orders as necessary.
• Work closely with sales, systems and service departments. Timely communicate any existing or potential credit issues.
• Maintain clear and concise record of all customer contacts in ERP notes.
• Promptly respond to customer requests for information and/or documentation.
• Alert Credit Manager to questionable accounts.
• Compile documentation on delinquent accounts to be forwarded to collection agencies.
• Invoicing
• Generate daily invoicing and reports daily.
• Distribute paperwork.
• Monitor daily invoices for accuracy of sales tax charged. Obtain relevant sales tax resale or exemption certificates. Initiate adjustments to customer accounts as needed and make necessary corrections to the customer account in sales tax database.
• Cash Receipts
• Accurately and efficiently enter cash receipts daily.
• Investigate and resolve any payment discrepancies. Initiate invoice and/or account adjustments as needed.
• Generate and file reports.
• Maintain cash receipts files
• Administer credit card payments.
• Set up and maintain customer accounts
• Create new customer accounts and administer changes as necessary in current ERP, CRM and Sales Tax databases.
• Acquire financial, sales tax, and general information for new accounts.
• Process credit information. Perform credit/background checks on prospective customers.
• Generate and maintain customer credit files.
• Miscellaneous
• Assist Credit Manager.
• Develop and maintain Excel spreadsheets as needed.
• Create letters, forms, and inserts as needed.
• Maintain complete and accurate sales tax files.
• Back up other Finance functions as requested.
• Complete similar or related duties as requested or assigned in a timely and efficient manner.
• Other duties as assigned.
• Completes special projects and requests in a timely and positive manner

Minimum Qualifications:
• Associate’s Degree or comparable business experience in increasingly responsible positions in the related discipline
• 0-3 years of job-related experience or computer and service knowledge
• Previous credit and collection experience preferred
• Experience in a team environment
• Previous customer service experience a plus.
• Excellent interpersonal and communication skills.
• Technical problem solving.
• Detail oriented, high standard of accuracy.
• Superior organizational, problem-solving, and negotiating skills.
• Self-motivated.
• Able to multitask and adapt to changing priorities.
• Proficient in Microsoft Excel and Word
• Strong and accurate typing, data entry, and 10-key skills