Electronic Theatre Controls (ETC), established in U.S. since 1975, is a global leader in visual environment technologies with sectors including theatrical & live event entertainment lighting, rigging and specified architectural lighting.  

Our ETC Hong Kong office has an opening for a Service Technician.  If you enjoy troubleshooting, repairing equipment, and have theatrical or lighting experience, this may be the position for you!

ETC offers great benefits and a unique, causal work environment.

The specific level of the position will be determined by the candidate's education and experience.

Representative Responsibilities:
•     Repair of faulty equipment
•    Generates service notifications 
•    Updates databases in a timely manner
•    Informs customer of repair status
•    Energizes/repairs ETC systems and equipment at customer sites
•    Ensures timely arrival to customer site through project management, department scheduler, and site contact
•    Evaluates and installs/repairs equipment at customers’ venue, as designed by ETC, to ensure the correct equipment is installed and is working as designed and specified
•    Respond to technical questions over the phone, email and web mail in an accurate and timely manner
•    Identifies issues and accurately provides information to address the issues
•    Exceeds customer expectations for service and responsiveness
•    Represents the interests of ETC through a positive and customer focused attitude.
•    Identifies steps to take if problem is not resolved
•    Ensures repairs are made within the time frame agreed upon by ETC and its customers
•    Informs ETC and its customers of progress, in a timely manner
•    Stay current on all of ETC’s equipment, including installation and repair procedures
•    Performs hardware and software upgrades to meet customer requirements
•    Establishes and maintains relations with ETC dealers, reps, contract technicians, consultants, contractors and end users
•    This position is also a field position requiring up to 50% of work occurring outside of an ETC office.
•    Other duties as assigned.
•    Complete special projects and requests in a timely and positive fashion.

Minimum Qualifications:
•    Higher Diploma or Associate degree in Electronic/Electrical Engineering 
•    Entertainment (esp. Theatrical or Live Events) lighting experience or rigging background advantageous
•    Experience with mains voltage and 3 phase electricity
•    Demonstrated ability to work independently and perform multiple tasks without general supervision.
•    Fluent in spoken Cantonese
•    Good written and spoken Mandarin and English
•    Knowledge of electronics to the sub-component level
•    Ability to use hand tools, power tools, and electronic measuring devices
•    Ability to make independent decisions
•    Ability to solve problems of moderate scope
•    Ability to work well under pressure 
•    Ability to think quickly, creatively, objectively and decisively
•    Ability to multi-task between projects and manage priorities
•    Ability to follow directions and project plans
•    Knowledge of high-powered electrical, digital and analog control systems
•    Good communication, interpersonal skills, organizational and problem-solving skills
•    Good customer service skills
•    Strong degree of flexibility and independence
•    Computer skills
•    Able to work within a construction environment