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Department: | Technical Services |
Region: | Europe |
PENKO is seeking a Field Service Engineer to join our talented team in Ede. Our Field Service Engineers provide technical support to customers, troubleshoot technical problems and provide end user training at new installations.
If you enjoy traveling extensively, have a degree in electronics, enjoy working independently and have previous experience with weighing systems, this might be just the opportunity youre looking for!
PENKO is a great place to work and we actively pursue our company mission to have fun and make money. If youre looking for a new challenge & a great environment to share your talents, wed love to hear from you!
Representative Responsibilities:
Provides technical support and other general customer support
Troubleshoots problems that arise at the customer site
Assists with installations
Trains customer on new installations
Completes follow-up documentation
Updates customer contact information
Uses SAP to track what customer has received
Updates customer information in PeopleSoft
Provides off hours technical support via mobile phone
New Installations
Engineer and Design weighing systems and racks
Tests weighing systems and racks prior to shipment to customer
Commissions new installation of engineered systems
Writes programs for new installations
Provides training for customers
Provides written instructions for customers
Oversees the installation process to its completion
Repairs existing installations
Troubleshoots problems with customers over the phone and through e-mail
Travels to job sites for repair work
Occasionally works on problems that have occurred with outside installers
Talks with customers about potential options and solutions if a product is not able to be fixed
Provides documentation (work orders) for administration
Makes documentation and files this for when something has to be fixed; this serves as future documentation of how to resolve the problem if it arises in the future
Sends out new software to customers
Attends trade shows
Sets up equipment
Provides information for customers before the trade shows
Ensures customer satisfaction with a project
Ensures that order has been received
Ensures that the customer receives what they want and need
Makes sure that the system works appropriately
Makes sure that the project stays on schedule
Prepares documentation for project and for the customer
Provides training to the field service technicians, sales department, external technicians and customers on the proper use of products
Certified to perform government checks on weighers
Provides input to R&D for modifications and new products
Works on custom projects for customers
Prepares and runs various reports
Updates customer information in database system when necessary
Other reasonable duties as assigned
Cares for the company car and mass pieces
Minimum Requirements:
Bachelors degree in Electronics, or equivalent experience in a related discipline
Previous experience with process weighing system procedures preferred
Certification to perform government checks on weighing equipment
Customer service experience
Experience with electricity
Demonstrated ability to work independently and perform multiple tasks without general supervision.
Excellent communication and interpersonal skills
Excellent organizational and problem-solving skills
Excellent customer service skills
Knowledge of weighing and/or lighting systems
Flexible and independent
Computer skills: MS Word, Excel, Point-of-Contact (POC) software, Outlook, Correll Draw, PeopleSoft, SAP, product-specific software
Ability to use hand tools, power tools, and electronic test tools
Ability to travel extensively when required
Ability to speak English, Dutch and German
Must possess a valid drivers license
Knowledge of products
Ability to work weekend and evening hours as required
Ability to work within a construction site
Ability to lift up to 23 kilos